Turnover rate is generally a concern for every single industry. It is difficult when employees are not sticking around or a company is lacking a good staff. Every industry has its own rate of turnover. Restaurant jobs have one of the highest. The reasons for a high turnover rate can be numerous but here are some that are the most common in the restaurant industry.
1. Teenagers and Restaurant Jobs
One of the largest reasons for restaurant turnover involves teenagers entering the workforce. Restaurants are a common entry point for teens looking for their first job. According to the National Restaurant Association, one-third of working teenagers are employed in the restaurant industry.
Teens are hired into entry-level restaurant jobs, such as dishwasher, server, or cashier. Teens may view these positions as unimportant or easy to quit. Many of the teens hired will be on summer break from school, often quitting when school starts back up. Teens are also unlikely to stick with their first or second job. This means the turnover rate will be high for this age group in general. Take the age and commitment level of your staff into consideration if you're having high turnover rates in your establishment.
2. Hours and Pay
Another large reason for the high turnover in restaurants are issues with hours and pay. Both of these factors can play a massive role in whether employees are sticking with their job or not. Hours can be an issue on both sides of the spectrum. If a small staff is receiving too many hours, they can become disgruntled and unhappy. Conversely, if employees are receiving too little hours, they may have to find a different job to bring in the necessary income. It is common for restaurants to have low starting wages, but the pay is a massive issue if it is not enough income for the employee. It is understandable for wages to begin low, but if an employee has no room to make more, it can lead them right out the door. For servers, a lack of customers could be the difference between them being able to pay their bills or not.